+94 773 403 808 | info@rajagiriyatours.com

Vision, Mission & Values


Our Vision

To be the industry benchmark and the number one customer choice for all transportation services in the country, we will lead our industry by defining service excellence and building unmatched customer loyalty.”


Our Mission

“We will ensure a stress-free car rental experience by providing superior services that cater to our customers’ individual needs…always conveying the ‘We Try harder spirit with knowledge, caring and a passion for excellence.”

Our Values

Integrity

The company has been operating in accordance with the business unwavering high standards of honesty, trust, professionalism and ethical behaviour and we believe integrity is one of the main pillars of success that earn the trust of the customers and the service of our experienced employees.

Protecting People and the Environment

The top priority of the company is to ensure the safety and security of the customers. For that regular checkups and maintenance services are carried out for all the vehicles. And the training & evaluation programs are conducted for the chauffeurs to ensure and maintain the highest possible standards for quality and safety of the service.

Respect for the Individual

We will treat each person with whom we work with respect, professionalism and dignity, communicate expectations to employees, and provide honest and timely feedback on performance .We will provide career development opportunities for employees who show initiative, and performance results to help them individually manage their careers to maximize their potential.

Trust

The journey from a small vehicle rental service to the largest transportation service provider in the country has built on the foundation of trust. The company has won the trust and respect of the most discerning corporate clients by providing the most safest and convenient service to a reasonable price.

High Performance

We believes that quality is not a goal to reach, but rather is a process which should be continuous and improving. Within the framework of this belief, our company has adopted customer satisfaction as its main goal, and constituted its quality policy in the direction of the following principles.

Teamwork

We will work as one cohesive team from the smallest unit to the organization as a whole to develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals while maintain a caring and supportive work environment that fosters a sharing of ideas, skills and resources.


Quality

We believes that quality is not a goal to reach, but rather is a process which should be continuous and improving. Within the framework of this belief, our company has adopted customer satisfaction as its main goal, and constituted its quality policy in the direction of the following principles.

• To provide customer satisfaction through our product quality, and our services before and after the sales.

• To increase our productivity through working with our suppliers and subcontractors in mutual trust and cooperation.

• To increase the contributions of our employees through training and activities increasing the motivation and maintain our efforts with the belief that each of them is a member of the team.

• To comply with the conditions of ISO 9001 Quality Management System and to constantly develop its efficiency.


Objective

We are customer focused organization; we listen to our customers by providing them superior service exceeding their expectation. Thus earning their trust, respect and confidence.

• We are a unified team, where we believe in collaboration, professionalism, investing in our employees, technology, quality, continuous learning and improvement.

• We consistently believe in the sense of originality and its innovation, as we empower our people to be inventive and resourceful.

• We value our role in the community, where we recognize the responsibility and opportunity to contribute to society and make a meaningful difference.

 

 

 
 

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